Refund policy

Requests we can't complete

If we mark your request as Not supported or Declined, the full amount charged for that request is returned to your portal balance automatically. You can see the refund in your balance history straight away.

Problems with a delivered file

If a file we delivered doesn't work as it should on the vehicle and hardware you described, tell us in the chat of the same request. We will revise the file. If we can't solve the problem, we refund the amount you paid for that request to your portal balance.

We can't offer a refund when the problem comes from a wrong or modified original read, incorrect vehicle or hardware details, mechanical faults, or the way the file was written to the vehicle.

Completed files

Once a working file has been delivered, the request is complete and is not refundable, because the work has been done and the file can't be returned.

Unused balance

If you want to stop using the portal and have unused balance, contact us at support@enkotuning.com. We review each request and, where we agree to return balance, send it back by the method you paid with, minus any fees charged by the payment provider. Bonus amounts added to a top-up are not paid out.

Chargebacks

Please contact us before opening a dispute with your bank or payment provider. We usually solve problems faster directly. Accounts with open disputes may be paused until they are resolved.